Ascendo Pte Ltd
- Address: 85, Playfair Road #06-02 Tong Yuan Industrial Building Singapore 368000
- Tel: +65 6741 1218
- Email: [email protected]
© 2025 Ascendo Pte Ltd. All Rights Reserved. Website By Creative eWorld Pte Ltd.
Designed with scalability, function and security in mind, the Jacques IP audio communication system can adapt to almost any sized application where audio intercom and/or public address is required.
Jacques audio communication system fully integrates to numerous third party systems including CCTV, building & security management and access control systems. Our IP audio intercom system with our integration capabilities, provide a robust, high traffic communications system suitable for your industry application.
IP network operation allows for complete flexibility of system use, including dynamic grouping of PA zones, with no limit on the number of groups or zones within a group. This allows users the ability to design site-specific PA systems ensuring total audio coverage across all buildings, areas and/or precincts.
The IP INTERCOM system, originating as a simple intercom, has evolved into a comprehensive communication solution. Originally designed for critical security communication in secure facilities, it now offers versatility and scalability to meet communication needs in any market. Equipped with audio and video intercom capabilities, as well as public address and help point units, this system facilitates effortless communication with individuals or large groups. With the capability to accommodate an unlimited number of endpoints and virtually limitless configuration options, the potential applications are boundless. Built to withstand rigorous conditions, it ensures reliable communication in any environment where effective communication is paramount.
The Jacques IP audio communication system is designed with scalability, functionality, and security in mind, making it ideal for various applications requiring audio intercom. Part of the IP Communications System, it offers easy expansion to include video, help point, or public address systems. Leveraging true IP technology, it seamlessly integrates with third-party systems like CCTV, building & security management, digital telephony, and access control. Discover how our robust IP audio intercom system and integration capabilities can meet your industry’s demanding communication needs.
The Jacques IP Video Intercom System stands out for its style and functionality, powered by true IP technology. Featuring high-resolution imagery, it enables seamless calling to entrance and monitor stations within our integrated IP communication system. As part of the IP Communications System, it integrates smoothly with our audio intercom, help point, and public address systems, as well as third-party systems like CCTV and access control. Whether in commercial, residential, health, public safety, or transport settings, the Jacques IP Video Intercom System consistently exceeds client expectations, delivering a stylish and seamless experience.
Introducing the Jacques IP Public Address system designed for streamlined information and entertainment distribution. Part of the IP Communications System, it offers unmatched scalability and integration with audio, video intercom, and help point units. Operating over an IP network, it provides flexible configuration options, including dynamic grouping of PA zones. With the digital signal processor, you can broadcast background music to selected zones while making announcements to others. Experience a new level of versatility and efficiency with Jacques IP PA system.
The Jacques Help Point Units are robust, user-friendly IP call points designed for environments prioritizing public safety. As part of the IP Communications System, they seamlessly integrate with audio, video intercom, and public address systems. With emergency or dual emergency and information buttons, HPUs provide simple calling for assistance. Configurable relays onboard can control lighting, alarms, CCTV, or gate systems. They easily integrate into existing networks and connect directly to Ethernet ports, automatically dialing master stations or SIP-enabled devices for quick response.
Jacques offers both Non-Contact Visits and Contact Visits systems for prison communication management.
The IP INTERCOM system, originating as a simple intercom, has evolved into a comprehensive communication solution. Originally designed for critical security communication in secure facilities, it now offers versatility and scalability to meet communication needs in any market. Equipped with audio and video intercom capabilities, as well as public address and help point units, this system facilitates effortless communication with individuals or large groups. With the capability to accommodate an unlimited number of endpoints and virtually limitless configuration options, the potential applications are boundless. Built to withstand rigorous conditions, it ensures reliable communication in any environment where effective communication is paramount.
For industrial site safety, a reliable communication and security system is vital. The Jacques IP communication system offer intercom and public address capabilities, seamlessly integrating with third-party CCTV and building/security management systems. Its durability and high-quality voice transmission make it ideal for demanding conditions.
Access intercom terminals facilitate entry for authorized individuals into secured areas, gates, doors, and social areas following communication via intercom to a control room for access authorization. The Jacques PA system simplifies communication to all personnel on base through alarms, tones, and both live and pre-recorded announcements. Integration of intercom and public address functionality with access control, CCTV, and building and security management systems further enhances safety within the defense site.
Safety remains the foremost priority on mine sites, where a minor incident can swiftly escalate into an emergency, underscoring the critical need for immediate assistance. Jacques’ Emergency Help Point Units offer staff the assurance of nearby assistance. Entrance and bollard intercoms facilitate communication between individuals and central control, while the public address system ensures communication with all onsite staff. Regardless of whether the mine is situated above or below ground, in harsh weather conditions, or high humidity, Jacques’ weather and vandal-resistant intercoms maintain reliable communication channels. The integration of explosion-proof intercoms into the Jacques system guarantees dependable communication while mitigating any risk of explosion initiation.
The Jacques IP Communications System ensures reliability with vandal and weather-resistant intercoms, offering protection against intruders and facilitating access management to secure areas, gates, or doors for authorized individuals. Integrated audio communication with CCTV cameras enables security personnel to both hear and see across sites, enhancing personnel and asset safety. Furthermore, the combined audio communication and CCTV imagery can be captured and recorded, providing authorities with evidence in case of intrusion or theft. Additionally, the integration of access control and building and security management systems streamlines after-hours activity control, allowing centralized or remote management.
The Jacques IP Communication System is a comprehensive solution for facilitating seamless communication within hospitals. It encompasses audio and video intercom capabilities, help point units, and multi-zone public address systems, enabling versatile communication across various layers of healthcare facilities.
This system boasts advanced features designed to prioritize security and efficiency. It integrates CCTV camera functionalities with intercom terminals, implements entry/exit access control measures, and ensures reliability through redundant server configurations. Moreover, its adaptable nature allows for site-specific customization and tailored call routing to accommodate diverse usage scenarios.
In practical terms, this healthcare communication system effortlessly connects carpark help point units with security control, enables in-theatre cleanroom intercom communication with external theatres, and facilitates ward entrance video calling with access control to nurse stations. Notably, it supports simultaneous zone-based public address announcements, streamlining communication processes within a single unified system.
In the intricate environment of hospitals, where numerous employees serve a multitude of patients and visitors across various departments, effective communication is paramount. The Jacques IP Communications System tackles these challenges head-on by seamlessly linking every department, from parking areas to admissions, emergency to theaters, and patient care, through an extensive range of audio and video intercoms, clean room intercoms, public address systems, and integrated third-party CCTV. This expansive, multi-zoned system can be centrally managed from one or multiple control points, ensuring that assistance and support are easily accessible to visitors, patients, and staff with the simple push of a button. This promotes safety and convenience throughout the facility.
The Jacques Clean Room Intercom terminal is designed for seamless communication in time-critical situations within operating theatres. It offers simplified, hands-free calling for doctors and nurses to reach additional healthcare professionals when needed. With a smooth front panel and antimicrobial membrane, it inhibits bacteria growth and allows for easy cleaning.
As the global elderly population grows, the demand for Aged Care facilities rises. Implementing an effective communication solution in these facilities is essential for ensuring the safety and peace of mind of residents and caregivers. By installing user-friendly intercoms in accessible locations, residents can easily communicate with caregivers, security personnel, or emergency services as needed, providing round-the-clock support. The Jacques system surpasses traditional intercom solutions by integrating with leading CCTV, access control, telephony, and building/security management systems. This comprehensive integration extends to bollard and boom gate intercoms, as well as car park Help Point Units, connecting directly to a central security control hub. This connectivity ensures prompt assistance and advice for residents and staff when needed.
Laboratories are pivotal in healthcare, delivering crucial information essential for precise patient care. Our integrated communication solution bolsters laboratory security and efficiency by seamlessly merging intercom, PA, and CCTV systems. Staff access is meticulously regulated through our system, permitting entry via PIN authentication or remote door activation following ID verification recorded by the entrance station camera. This advanced security protocol maintains the integrity of laboratory work, safeguarding patient information and test results.
In healthcare environments, ensuring accessibility to audible, visual, and mobility features within intercom and public address systems is essential. Jacques integrated communication solutions prioritize inclusivity by offering products designed to meet diverse needs. Accessibility enhances safety, security, and customer confidence across various sectors, including healthcare. Jacques’ solutions cater to individuals with mobility, auditory, or visual impairments, ensuring easy access to assistance for everyone. Customization options, such as visual signage and product adaptations, along with engineering services for induction loop amplifier inclusion, guarantee a comprehensive and tailored communication solution. With Jacques, healthcare precincts and hospitals uphold accessibility standards, fostering a supportive and inclusive environment for all.
Facilitating specialized call management across multiple locations, our system utilizes hierarchical and/or peer-to-peer predefined call routing configurations.
We provide ongoing device diagnostics and reporting network-wide, covering tests for call buttons, acoustic functionality, tamper detection, and data communication reliability.
Enjoy redundant integration of audio call recordings at a central location, with unlimited channels available for recording.
Experience crystal-clear, two-way audio communication with advanced capabilities for seamless interaction.
Take command of your PA system with our digital signal processor, enabling users to broadcast background music to selected zones while delivering simultaneous audio announcements to other specific zones. Multiple background music streams across each zone are supported.
Our system offers dynamic grouping of PA zones, with limitless options for group and zone configurations, ensuring scalable functionality.
Configure your system to automatically focus CCTV cameras on intercom locations when calls are initiated, allowing for simultaneous audio and video monitoring.
In full duplex mode, our acoustic echo cancellation (AEC) engine effectively minimizes interference caused by acoustic reflections and feedback, guaranteeing clear audio quality.
The system includes threshold monitoring, automatically connecting calls or activating alarm notifications if ambient noise levels exceed preconfigured limits at any intercom endpoint.
Priority queuing of calls enables the system to recognize and prioritize calls originating from pre-defined critical, high-risk, or emergency areas, ensuring that communication channels from the caller to the master station are given precedence. With 256 available call priority levels, precise prioritization is assured.
The Jacques Self-Test Button (STB) is a call button designed for remote testing of its push button mechanism, acoustics, and data communications. Diagnostic tests are conducted, logged, and recorded on the system controller. In case of any test failure, an alarm is triggered within the system.
The system offers configurable event triggering in coordination with actions performed within the intercom, help point unit, or public address system. These event triggers encompass a wide range of functionalities, such as CCTV switching, light control, door/gate/boom gate release, pre-recorded message announcements, SMS or email notifications, night switching (call diversion based on time of day hierarchy), and scheduling of bell or warning alarms.
The Jacques SIP software module facilitates seamless integration of the Jacques communication system with compatible digital telephony systems, including Avaya IP Office 500, Cisco Call Manager, Asterisk, and similar platforms. With the SIP trunk, an unlimited number of concurrent calls can occur between the phone system and the Jacques system. Additionally, the SIP gateway ensures continuous call response, even outside regular hours, by transferring calls to an external telephone system.
Jacques systems offer comprehensive event logging, capturing all call activity and fault conditions for incident reporting or maintenance purposes. Additionally, results from self-acoustic testing of intercom speakers and microphones are documented. Tamper alarms are also reported, triggering a prompt response from the maintenance team in case of any damage, dislodging from the wall, or impact on intercom devices. The Intercom Report Server (IRS) software module plays a crucial role in meticulously logging and reporting live system activities, covering system operation, network management through traffic monitoring, alarms, and device status. Accessible via a web interface, the IRS offers a dynamic view of live events, enabling real-time system monitoring. Additionally, automatic or scheduled report generation and document creation streamline information distribution for enhanced simplicity.
Jacques boasts a number of HLI to industry leading third party systems, enabling our systems to integrate with numerous access control, CCTV, security and building management systems. Integration allows full intercom master functionality to the client applications which includes receiving endpoint status changes.
Intercom Functions: Make/receive calls, terminate, forward, call hold, music streaming control.
PA Functions: Select PA zones for broadcast, group calling, push-to-talk for intercom and PA system.
Relays & Events: Trigger alarms, events, activate CCTV, door/gate relay.
Diagnostics & Reporting: Event logging, monitor endpoint status (online/offline/alarm)
Graphical Maps: Display Jacques intercoms on maps, display of intercom based on status, control of intercoms
Alarm Management: Automatic intercom control
Recording: Records third party CCTV in conjunction with intercom audio.
System redundancy can be accomplished through various methods, including the operation of paired virtual and hardware-based system controllers. This high availability configuration eradicates single points of system failure, ensuring seamless failover without any loss of current or queued calls. This guarantees system resilience and sustained reliability.
Jacques provides an integrated IP intercom, public address, and school bell system tailored to the needs of any school. With user-friendly devices, third-party integrations, and monitoring, it ensures a safe and secure learning environment.
Integrates with CCTV and access control for complete campus security and evidence collection.
Direct voice/video connection to campus security from help points with one-touch operation.
Control doors, lights, or cameras via intercom relays or evacuation panels.
Utilizes TCP/IP and Ethernet networks for scalable communication infrastructure.
Enables zoning and targeted messaging across classrooms, offices, and outdoor areas.
Scalable design supports small, large, or multi-campus schools with extensive device integration.
Automatically notifies staff when noise exceeds limits to support behavior management.
Broadcast pre-recorded messages, bells, and alarms to all or selected zones.
Upload custom audio content including tones, music, or spoken messages.
Use text-to-speech and mobile recordings as broadcast audio.
Timetable announcements, bells, and tones for precise delivery.
Apply custom schedules by day, week, or month.
Manage schedules easily via a calendar view.
Edit and control schedules from mobile devices.
Trigger alerts and evacuation tones instantly from your phone.
Fast broadcasting for emergencies and announcements
Activate Vivi’s screen graphics and audio in emergencies through QButton or system triggers. Vivi also supports wireless screen sharing and signage in classrooms.
Tailor your system for school-wide control
The Jacques IP Commercial Communications solution ensures safety and security in work environments…
The Jacques IP Communications System delivers a dependable communication solution for workplaces…
Jacques IP Communication Systems seamlessly integrate with industry partners…
The SIP gateway linking the Jacques IP Communications System and SIP telephony systems…
Intercom devices are tailored to specific needs…
The Jacques IP PA system delivers dependable sound quality…
Third-party IP CCTV camera streams can be conveniently selected and viewed in real-time…
Enable one-touch concierge or duress calling from video monitor stations…
Utilizing Jacques IP intercom and public address systems in a shopping center environment equips center management…
The Jacques car park IP Communication System seamlessly integrates with a wide range of commercially available network equipment…
The Jacques system can integrate communication with bollard and boom gate intercoms…
In case of emergencies where swift evacuation is necessary, fire stairs ensure the safety and security of all individuals…
Ensuring public safety in urban areas is a top concern for local councils and state authorities. Access to emergency communication services is crucial for providing prompt assistance during emergencies. Additionally, robust mass communication systems are essential for security and infrastructure operators to effectively respond to threats or dangers that could jeopardize the safety of residents, visitors, and public spaces, as well as critical infrastructure and transportation networks.
The Jacques Smart Safe City solution offers INTELLIGENT IP COMMUNICATION to enhance public safety and awareness. Through advanced Public Address, intercom, and help point unit stations, along with seamless integration with CCTV and other security systems, it delivers a smart approach to community safety. With highly visible, robust, and user-friendly IP intercom and help point units, individuals can easily connect to central control for immediate assistance. Additionally, users can access location, transport, or tourism services through the intercom station’s information calling button. The IP Public Address System enables the broadcast of live or pre-recorded verbal announcements, warning alarms, or tones across single, multiple, or all PA zones. Tailored to the specific needs of any public space, a Jacques IP communication system ensures comprehensive safety solutions.
The system ensures complete IP communication from server to endpoint devices. Operating on an IEEE 802TCP/IP network, all devices support IEEE PoE, enabling power, data, and voice communications to be transmitted via a single CAT5/6 cable.
Integration through a High-Level Interface with numerous leading CCTV, access control, security, and building management systems ensures a comprehensive security solution.
Redundant and distributed server frameworks minimize single points of failure, enhancing system robustness and ensuring reliability across the entire site.
Continuous expandability ensures long-term viability. Utilizing digital communication over both new and existing Ethernet networks enables easy addition of intercom or public address endpoints. The system offers virtually limitless configuration options to meet specific functional needs.
Whether it’s a small-scale setup or a large-scale deployment, our system accommodates an unlimited number of intercoms, help points, or public address endpoints, seamlessly integrated and managed. The system’s call hierarchy and topology provide comprehensive control over system design, ensuring tailored solutions for diverse needs.
Our IP intercom and public address devices seamlessly connect to any standard Ethernet network port. With Power over Ethernet (PoE) support, these devices can also receive power through the network connection, enabling a hassle-free plug-and-play installation process.
The intercom terminals are designed to be robust, water-resistant, and vandal-proof, ensuring durability in challenging public environments and under heavy usage. They feature continuous tamper detection, integrity checks, and diagnostic testing to maintain optimal performance. To further ensure the reliability of the call button, both intercom terminals and help point units can be equipped with self-testing buttons. These buttons automatically test the functionality of the terminal buttons, providing assurance of their reliability.
The Jacques IP Communication System (650 Series) is engineered for robust, secure communication in the public safety sector, while remaining adaptable and scalable to meet the needs of any market where communication is crucial. Equipped with audio and video intercom capabilities, public address functionality, and help point units, communicating with individuals or large groups is seamless. With the capacity to accommodate systems with an infinite number of endpoints and virtually limitless configuration options, the opportunities are limitless.
Customized call management between multiple control rooms through hierarchical or peer-to-peer predefined call routing configurations.
Comprehensive system-wide diagnostics and reporting, encompassing continuous assessment of device functionality such as call button integrity, acoustic quality, tamper detection, and data communication reliability.
Integrated redundant call audio recording centralized for ease of access. An unlimited number of channels are accessible for audio recording.
Achieve full duplex audio communication with advanced capabilities for clear, two-way communication.
Employing a digital signal processor grants users complete control over the PA system. It offers the flexibility to stream background music to chosen PA zones while simultaneously delivering audio announcements to other specific zones or individuals. Additionally, multiple background music streams can be distributed across the system concurrently, enhancing the auditory experience in each zone.
The system features dynamic zoning of PA areas, allowing for unlimited groups and zones within each group, ensuring full scalability of the system.
CCTV integrations enable cameras to focus on intercoms or help point units upon button activation, facilitating synchronized audio and video monitoring.
When employed in full duplex mode, the acoustic echo cancellation (AEC) engine notably diminishes undesirable interference caused by acoustic reflections and feedback, thereby ensuring audio clarity.
The system incorporates threshold monitoring, automatically connecting a call or activating an alarm notification if the ambient noise level surpasses a predetermined threshold at any configured intercom endpoint.
The system implements priority queuing of calls to identify and prioritize those from predefined high-risk or critical areas, ensuring that communication lines from the caller to central control are given precedence. With 256 call priority levels available, the system effectively manages urgent communication needs.
The Jacques Self-Test Button (STB) serves as a remote testing mechanism for the push button, acoustics, and data communications. Diagnostic tests conducted through this button are logged and recorded on the system controller. Any failed tests trigger an alarm within the system for prompt attention.
Jacques systems offer comprehensive event logging, capturing all call activity and fault conditions for incident reporting or maintenance purposes. The results from self-acoustic testing of intercom speakers and microphones are documented. Additionally, tamper alarms are reported if there’s any damage to or tampering with an intercom device, enabling a timely response from the maintenance team.
The system can be customized to activate events based on actions performed within the intercom, help point unit, or public address system. These triggers include, but are not limited to, CCTV activation, light control, door/gate/boom gate release, pre-recorded message broadcasts, SMS or email notifications, night mode operation (call diversion based on hierarchy and time of day), and scheduling of bell or warning alarms.
The Jacques SIP software module facilitates seamless integration of the Jacques communication system with various compatible digital telephony systems like Avaya IP Office 500, Cisco Call Manager, Asterisk, and others. With the SIP trunk, an unlimited number of concurrent calls can be handled between the phone system and the Jacques system. Additionally, the SIP gateway ensures that calls are always addressed, even outside regular hours, by routing them to an external telephone system.
Jacques takes pride in its extensive integration with industry-leading third-party systems, facilitating seamless connections with various access control, CCTV, security, and building management systems. This integration ensures that client applications can fully utilize intercom master functionality, including the reception of endpoint status changes.
Intercom Functions: Make/receive calls, terminate, forward, call hold, music streaming control.
PA Functions: Select PA zones for broadcast, group calling, push-to-talk for intercom and PA system.
Relays & Events: Trigger alarms, events, activate CCTV, door/gate relay.
Diagnostics & Reporting: Event logging, monitor endpoint status (online/offline/alarm)
Graphical Maps: Display Jacques intercoms on maps, display of intercom based on status, control of intercoms
Alarm Management: Automatic intercom control
Recording: Records third party CCTV in conjunction with intercom audio.
Achieving system redundancy can take various forms, including the operation of paired virtual and hardware-based system controllers. Through high availability configuration, single points of system failure are eliminated, ensuring that no current or queued call is lost during failover. This guarantees system robustness and maintains continued reliability.
Ultimate control. Customize the GUI to suit
any public safety solution
The Intercom Report Server (IRS) software module plays a crucial role in precisely documenting and reporting live system activities, encompassing system operation, network management via traffic monitoring, alarms, and device status. Accessed through a web interface, the IRS offers a dynamic view of live events for real-time system monitoring. Additionally, it facilitates automatic or scheduled report generation and document creation, streamlining the distribution of information.
Default: Generates reports including tags, status (online or offline), resets, the count of answered/held/connected calls, failed calls, total ringing/calling/connected time, and duration of triggered alarms.
Call Activity: Creates reports comprising tags, timestamps of calls, intercom descriptors, and call handling details.
Faults: Creates reports containing tag, fault timestamp, and fault description
System Diagnostic Functionality (SDF): Generate reports containing tag, acoustic test, status test, and button test information.
Master/ Intercom Usage: Create reports & graphs based on endpoint usage to optimize workflow
Essential for secure facilities is constant, live communication and surveillance. The Jacques integrated IP communication system, tailored for correctional facilities, offers facilities management a dependable, comprehensive communication and monitoring solution, ensuring security for staff, inmates, and visitors through effective communication. This flexible and customizable communication solution is seamlessly integrated with leading security, building management, and CCTV systems, fostering a safe, secure, and cooperative prison environment.
The Jacques prison communication system facilitates inmate management, central control and monitoring, and visitor communication. In-cell intercom terminals deliver top-notch audio communication, enabling calls to and from central control rooms. With features like audio covert monitoring, public address, tamper detection, audio self-testing, and reporting functions, the system ensures comprehensive functionality. Additionally, redundancy measures guarantee uninterrupted, reliable communication around the clock.
Complete IP communication spans from server to endpoint devices. Operating on an IEEE 802 TCP/IP network, the system utilizes IEEE PoE across all devices, enabling transmission of power, data, and voice communications through a single CAT5/6 cable.
Integration through a High Level Interface with numerous top-tier CCTV, access control, security, and building management systems guarantees a comprehensive security solution.
Redundant and distributed server frameworks minimize single points of failure, enhancing system robustness and ensuring reliability across the entire site.
Continuous expandability guarantees long-term viability. Digital communication operates seamlessly over both new and existing Ethernet networks, facilitating effortless addition of additional intercom or public address endpoints. The system offers virtually limitless configuration options to meet specific functionality needs.
From modest to expansive systems, there’s flexibility. An unlimited number of intercoms, help points, or public address endpoints can be seamlessly connected, integrated, and managed. Call hierarchy and system topology provide comprehensive control over system design.
Our IP intercom and public address devices seamlessly link to any port on a standard Ethernet network. Supporting Power over Ethernet (PoE), our IP devices ensure power delivery via the network, facilitating a straightforward plug-and-play installation process.
Intercom terminals are sturdy, waterproof, and designed to withstand vandalism. Constructed to endure harsh prison conditions and frequent, heavy usage, they undergo continuous tamper detection, integrity checks, and diagnostic testing. To bolster the reliability of the call button, prison intercom terminals can feature self-testing buttons that automatically ensure the reliability of terminal buttons.
Specialized call handling to and from multiple control rooms via hierarchical and/or peer to peer predefined call routing
structures.
Systemwide, continuous device diagnostics and reporting including call button testing, acoustic performance, tamper
detection, and data communication reliability.
Redundant integrated call audio recording at a central location. Unlimited number of channels available for audio recording.
Full duplex audio communication with advanced audio capabilities ensuring a clear, two-way communication.
The system incorporates sophisticated covert monitoring functionalities, enabling a master station with the requisite permissions to discreetly listen to audio from any intercom terminal. During covert operation, the system disables any call-connected notifications, such as the Call LED, on the intercom terminal, while also preventing any audio from being transmitted through the intercom terminal itself, ensuring effective audio monitoring.
When employed in full duplex mode, the acoustic echo cancellation (AEC) engine substantially diminishes disruptive interference stemming from acoustic reflections and feedback, thereby guaranteeing clear audio quality.
Jacques acoustic echo cancellation, (AEC) software, significantly enhances the clarity and intelligibility of covertly monitored
prison cell conversations. This software acts upon the streamed audio available at the intercom device.
Background music (BGM) is streamed from the IP Communication System into the prison cell. The AEC software samples the audio as it is streamed. When the covert monitor is activated, the sampled audio is significantly reduced, leaving mainly the cell voice conversation for easy operator monitoring
Choose any intercom terminal for intelligent surveillance, monitoring, and recording purposes. The audio stream from selected intercom terminals can be utilized by law enforcement or surveillance teams for ongoing monitoring and can be accessible around the clock if necessary.
The system incorporates threshold monitoring, automatically connecting a call or activating an alarm notification if ambient noise surpasses a predetermined level at any configured intercom endpoint.
The system offers the capability to isolate calls originating from nuisance callers who repeatedly press the intercom call button. These isolated calls can be manually restored, or a global time-out setting can be configured.
The system utilizes priority queuing for calls, enabling it to recognize and prioritize calls from predefined important, high-risk, or critical areas. This ensures that communication lines from the caller to central control are given priority treatment. There are 256 available call priority levels to choose from.
The Jacques Self-Test Button (STB) – a call button that allows for remote testing of the push button mechanism, acoustics and
data communications whereby diagnostic tests are logged and recorded on the system controller. Any tests reporting a test fail
triggers an alarm within the system.
Jacques systems comprehensively log all call activity and fault conditions for incident reporting and maintenance purposes. Additionally, results from self-acoustic testing of intercom speakers and microphones are recorded. Tamper alarms are also reported, activating if an intercom device is damaged, pulled from the wall, or impacted, enabling a prompt response from the maintenance team.
The system’s configuration options enable the triggering of events based on actions performed within the intercom system. These events encompass a range of actions, such as CCTV switching, light control, door/gate release, pre-recorded message announcements, night switching (call diversion based on time of day), and scheduling of bell or warning alarms.
Jacques proudly offers a variety of High-Level Interfaces (HLI) compatible with top-tier third-party systems. This facilitates seamless integration with a wide range of access control, CCTV, security, and building management systems. Through integration, our systems provide comprehensive intercom master functionality to client applications, including the reception of endpoint status changes.
Intercom Functions: Make/receive calls, terminate, forward, call hold, music streaming control.
PA Functions: Select PA zones for broadcast, group calling, push-to-talk for intercom and PA system.
Relays & Events: Trigger alarms, events, activate CCTV, door/gate relay.
Diagnostics & Reporting: Event logging, monitor endpoint status (online/offline/alarm)
Graphical Maps: Display Jacques intercoms on maps, display of intercom based on status, control of intercoms
Alarm Management: Automatic intercom control
Recording: Records third party CCTV in conjunction with intercom audio.
The Jacques SIP software module enables seamless integration of the Jacques communication system with various digital telephony systems like Avaya IP Office 500, Cisco Call Manager, Asterisk, and more. Utilizing the SIP trunk, an unlimited number of concurrent calls can be established between the phone system and the Jacques system.
The Intercom Report Server (IRS) software module plays a crucial role in precisely documenting and reporting live system activities, encompassing system operation, network management via traffic monitoring, alarms, and device status. Accessed through a web interface, the IRS offers a dynamic view of live events for real-time system monitoring. Additionally, it facilitates automatic or scheduled report generation and document creation, streamlining the distribution of information.
Default: Generates reports including tags, status (online or offline), resets, the count of answered/held/connected calls, failed calls, total ringing/calling/connected time, and duration of triggered alarms.
Call Activity: Creates reports comprising tags, timestamps of calls, intercom descriptors, and call handling details.
Faults: Creates reports containing tag, fault timestamp, and fault description
System Diagnostic Functionality (SDF): Generate reports containing tag, acoustic test, status test, and button test information.
At Jacques Technologies, we prioritize the safety and security of everyone within correctional facilities, including prison administrators, visitors, and inmates. Our prisoner welfare communication systems foster secure communication among inmates and visitors, as well as among inmates themselves, while upholding respect for human rights.
The Jacques Contact Visit Systems enable discreet monitoring of prisoner communication within shared environments. In communal areas like mess halls or meeting rooms where contact is permitted, there may be a need to monitor, record, or listen in on conversations between individuals. Covert monitoring devices, typically concealed within tables, facilitate this function. Management of the Contact Visit system is conducted through a dedicated Contact Visits system Graphical User Interface (Contact Visits GUI), allowing supervising authorities to perform various covert monitoring tasks, including listening in on conversations.
The Jacques Non-Contact Visits System (NCV) enables clear communication between visitors and individual inmates while maintaining physical separation. Utilizing intercom terminals on either side of a glass or Perspex barrier, visitors and inmates can communicate hands-free or with handsets, preventing physical contact. The system records all conversations between visitors, inmates, and operators simultaneously. Supervision of communication via intercom booth pairs is managed through the Non-Contact Visits System graphical user interface (NCV GUI), ensuring comprehensive call control. Additionally, the NCV GUI facilitates group or single endpoint Public Address (PA) announcements, intrusion detection, instant playback of recorded audio files, and call monitoring from any master station within the network, fostering a cooperative environment for prisoner visits.
Redundancy within the system can be established through various methods, including the operation of virtual and hardware-based system controllers either in pairs or clusters. This configuration ensures high availability, eliminating potential single points of failure. Thus, even during failover, no ongoing or queued calls are lost, ensuring the robustness and reliability required in environments such as corrective facilities.
The Jacques Cell to Cell communication system facilitates communication between prisoners in solitary confinement through intercom terminals installed in their cells. This system is specifically designed to uphold the personal welfare of maximum-security inmates who are primarily confined to their cells. Ensuring a safe, controlled, and monitored environment for prisoner interaction is a top priority for secure facilities and governments committed to upholding the human rights of prisoners.
The PC Master Graphical User Interface (GUI) serves as the central management tool for the Cell to Cell communication system, enabling prison administrators to dynamically select pairs of inmates for communication. Calls can be manually initiated or scheduled for future connections, allowing any two prisoners to be connected in a call. Scheduled calls are configured using the Jacques Announcement Scheduling (JAS) interface.
Prisoners are notified of impending calls with a Start Announcement, after which the call duration specified by the administrator begins counting down. Either prisoner can terminate the call at any time using the Cancel Call button on their intercom. Upon conclusion of the call, an End Announcement is played to inform the inmates that the call has ended.
As with all Jacques systems, administrators have the capability to monitor, intrude, and record calls, as well as make announcements as needed.
Cell to cell calls may be scheduled via Jacques Announcement
Scheduler (JAS) on the graphical user interface (GUI).
© 2025 Ascendo Pte Ltd. All Rights Reserved. Website By Creative eWorld Pte Ltd.
© 2025 Ascendo Pte Ltd. All Rights Reserved. Website By Creative eWorld Pte Ltd.
